Frequently Asked Questions

Extenzy is a professional hair‑extension brand founded in Dubai, UAE in 2006. Our slogan is Naturally Beautiful, Truly Yours. The brand headquarters is located at IRIS Bay, Dubai. Our mission is to enhance your beauty with high‑quality hair extensions and sincere customer service. Our goal is to provide best human hair extensions in dubai and all round the world for you.To ensure consistent product quality, we do not source low‑grade goods from third‑party suppliers. Instead, we stick to 100% in‑house R&D and manufacturing. We operate 9 production and R&D bases worldwide, including one in the Sharjah Free Zone, UAE.

Backed by outstanding production technology and years of accumulated experience, we are able to meet diverse market requirements while maintaining quality standards — including new‑product development, new colours, new curls and new styles.

Extenzy Hair Extensions, your exclusive beauty expert.

Extenzy offers a variety of hair extensions including clip-ins, tape-ins, and flat tip etc, all in diverse textures, lengths and colors. Besides, extenzy provides customized production referring to your requirments.

Yes, you can visit our office at Iris Bay Tower, Business Bay, Dubai to explore our top quality hair extensions and accessories. And you are welcome to visit our factory at Sharjah FZE, UAE.

Yes, we offer international shipping on all our products, ensuring your order reaches you wherever you are located.

We have strict after-sales policies and guarantees for our products. If you find any issues after receiving the goods, please contact us promptly and we will respond in a timely manner. Should the products have quality defects, we offer an unconditional return and refund guarantee.

Extenzy hair extensions are made in‑house by us. We operate a total of 9 manufacturing and R&D bases worldwide. The factory closest to the Extenzy brand headquarters is located in the Sharjah Industrial Park, UAE. We are equipped with state‑of‑the‑art production machinery and experienced workers. Please contact us if you are interested in a factory tour, and we will make arrangements for you wherever possible.

Extenzy serves every customer with great care and patience. Whether you purchase only one item or ten items, no matter if you are based in the UAE, the Middle East, Europe or the United States, our level of service and after‑sales policy remain the same. So you do not need to have any concerns.

It is true that Extenzy products are more expensive than ordinary hair extensions available across the UAE. Price is driven by quality. Extenzy uses carefully‑selected premium Chinese human hair as raw material. No animal hair or synthetic fibres are mixed in. This gives us top‑tier raw‑hair quality on the market. The hair can withstand restyling by professional hairstylists and features a longer service life. Besides, Extenzy products feature exquisite craftsmanship, which can be regarded as a form of workmanship art. On top of that, Extenzy provides thoughtful and comprehensive after‑sales support for customers. While our price is higher, we deliver better cost‑performance. You are welcome to experience Extenzy’s premium‑grade service.